Our Staff

Jarrod Freeland, HIS

Jarrod Freeland, HIS

Hearing Instrument Specialist

I am licensed Hearing Specialist that has been practicing for 12 years. I have trained under some of the most experienced names in the industry. Born and raised Texan.  I have been fortunate enough to learn from industry leaders in both the clinic and factory setting. 

I have an amazing wife, and two beautiful daughters.  I love sports and have played many throughout my life. My passion will always be helping people improve their lives by providing the best hearing options available.

Aquilla Willis

Aquilla Willis

Audio Tech

My name is Aquilla, I am an Audio Tech here at Underwood Hearing, where we make hearing better. I am dedicated to my work and helping patients. I am from Houston, TX and I reside in Pearland, TX. I have been in the hearing industry since 2019 and come from a background specializing in hearing conservation. I am very excited to be in the role of an Audio Tech to expand my abilities, help others and also do something I enjoy doing.

I am a loving daughter, sister, godmother and aunt. I am big on family and that is what drives me to be great in everything I do. Together we are better.

Elizabeth Garcia, PSC

Elizabeth Garcia, PSC

Patient Services Coordinator

I have been in the customer service industry for over 20 years and with Starkey Hear Care/Audibel since 2019.  I enjoy learning and the hearing industry is a great fit as it is always evolving. I believe patient care is the highest priority, and willing to help solve the problem.

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Customer Reviews

Great people to do business with. Very kind and knowledgeable!!! thanks

corey, on Google

First time in the Ksty office, everyone was great. HA up to date, ears cleaned out.

Kenneth Odenweller, on Google

Husband, had a great experience at this location, Jarrod is the very best! So professional and knowledgeable. Highly recommend Jarrod.

Sandy Deloney Muckleroy, on Google
Ayesha Javed, on Google

It was awesome great DEAL with the New sounds hearing center I wish I could have found you guy's earlier than today during all the year's I had worked with the loudest machine for over 30 years on my job. Thank God for letting me get you guy's text on...

Gary Tyler, on Google
Dorene Gill, on Google
ken Lee, on Google

I went for a hearing exam because I have Tinnitus and when I walked into the office, The waiting room was very nice and clean, everyone was so friendly and the wait time was maybe 5 minutes. When I got called back and had my ears examined and hearing test...

debbie bartholomew, on Google
Ray Kovic, on Google

It was my first visit and I found totally professional staff and friendly. Specialist was excellent, he explained everything to us and did his work patently. Overall I found it perfect.

Quaid Joher, on Google

They went above and beyond to help with my hearing aid repair.

Raquel De Ochoa, on Google

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