What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Met with the tech; she was very helpful in showing me and demonstrating for me how to do routine maintenance on my hearing aids. I’m sure it took extra time but she was very patient in answering my questions.

Karen Hastings, on Google

Jarrod really knows his stuff! Very informative - we learned a whole lot more than we thought we knew about hearing loss and the importance of hearing health! Very excited to have found this place since my son has had hearing loss in one ear since birth. Excited to find...

Maid In Katy, on Google

My experience has always been very positive. It is very hard dealing with a hearing loss that has gotten to the point where you need help and the staff at NewSound Katy, Texas has been extremely caring and compassionate and testing and leading me down the pathway to making all...

Carol Stokes, on Google

The audiologists & staff were super nice & spent extra time with me. I didn't feel rushed at all even though it was after 5pm on a Friday afternoon. They are very professional proficient & most knowledgeable about their product.

Cathy Parrish, on Google

Very friendly and professional. A small camera was placed in each ear to take a look. Then to the sound both. A series of sound tests were performed on each ear. I was kept well informed all my questions were answered. I was provided product options to make a sound...

Kathy Knott, on Google

Schedule Your Free Consultation

Schedule Now