What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

If you are thinking about getting hearing aids I highly suggest you visit for a quote from Jerrod Freeland and Elizabeth at Newsound Hearing Sounds off Kingsland as they are a first class operation and I have had an excellent experience with my hearing aids and care!!

Dwm, on Google

Jarrod has always been thorough, knowledgeable, & professional while his assistant is friendly & accommodating to my crazy schedule. I highly recommend them both!

Karen McGhee, on Google

Great experience with Jarrod. Very knowledgeable re hearing aids and does an amazing job with cleaning the ears. He was the first out of all my my providers to do a thorough ear cleaning. Highly recommmend! Completely satisfied with service.

Miguel Anglada, on Google

What a life-changing experience it was for my mom and her mother at New Sound in Katy. My grandma has been in hearing aids for years and has never been taken care of and educated to the extent that Jerrod provided. His approach and thoroughness was beyond phenomenal. Above and...

Jaime Leazar, on Google

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