What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I received excellent service! The team was very knowledgeable, and was willing to listen and gave me the best advice, I highly recommend them

donald wilkins, on Google

Great experience with Jarrod. Very knowledgeable re hearing aids and does an amazing job with cleaning the ears. He was the first out of all my my providers to do a thorough ear cleaning. Highly recommmend! Completely satisfied with service.

Miguel Anglada, on Google

I love my Audibel hearing aids. I am wearing them comfortably for 14 hours a day since I received them. I’m hearing sounds that I didn’t realize I haven’t heard in a long time. Just had my 1st adjustment and my hearing is even clearer. I highly recommend Audibel and...

Laveda Pingsterhaus, on Google

Very cordial and friendly. Explained each test when it came up. Hopefully they will find a hearing aid that’s not too expensive. We have not discussed pricing yet.

Linda Battle, on Google

Dr. Freeland is awesome he provides an outstanding service. Elizabeth is awesome also warm friendly atmosphere. Dr. Freeland answers your questions and give a great consultation. I recommend this place to everyone who wants an outstanding experience. Thank you guys

Frankie Smith, on Google

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