What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Took my 88yr young mom in to “New Sound” hearing center today and was met by a smiling and most patient “Elizebeth” then after we met with Dr. Freeland who was equally as patient and kind with her. The doctor shared much information both clinically as well as in layman’s...

DeVona Comley, on Google

You know that feeling you get when you meet someone and it feels like you already know them. That's exactly how I felt. It would be so great if every health provider left you feeling this way. Loved the receptionist. Loved the Dr. They weren't so busy that there wasn't...

GRACE BUSH, on Google

The doctor was professional, polite, informative, and kind 💜 I had a ringing in my right ear and when the doctor was through cleaning my built up ear wax, I felt relieved; the ringing diminished, my uneasiness was lightened, and I actually could hear the doctor and office manager much...

Derie Walwyn, on Google

I visited and talk to Jarrod for a bit today. I was so impressed with him that I am looking in coming back from Michigan next year to order my next generation of hearing aids. I have been using hearing aids for over 35 year now and learned so much...

Mike Fase, on Google

They are efficient and give great service. Jarred Freeland is easy to work with and explains procedures. He took a minute to help me get hearing aids back to normal and working better.

Joyce Davis, on Google

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